Automotive Warranty Processing Services
Wherever warranty claims require processing, human judgment still wins.
We’ve processed warranty claims across OEMs and dealer networks. Consistent across processors and manufacturer requirements. Your claim denials aren’t dead ends to us.
Claim submissions, labor time guides, parts documentation, OEM portals, audits, chargebacks. Automotive warranty processing sits between service performed and revenue collected. Automation can submit, but it can’t navigate OEM-specific requirements or build the documentation that survives audits.
Before you outsource anything, we’ll walk through your current operations with you and assess:
Where automation genuinely helps
Where human judgment is required
Whether outsourcing makes sense & how to do it cleanly
The Real Problem
Most dealers don’t struggle to perform warranty work. They struggle to get reimbursed for it.
Automation generates speed, but it also generates risk
Claims reject due to documentation gaps
Labor time disputes reduce reimbursement
Parts markup errors leave money on the table
Audit chargebacks reverse previously paid claims
When warranty revenue depends on documentation, “submitted” isn’t the same as “paid.”
Where Human-Led Operations Still Win
Claim Submission
Documentation Support
Denial Management
Audit Preparation
Reporting & Analytics
Your Operations May Be Different—That’s Fine
Most of our client work is bespoke. The categories above reflect our core expertise, but we’re always open to custom requirements. If your operations share the same fundamentals—high volume, real stakes, and the need for human follow-through—we should talk.
What Assivo Actually Does
Assivo provides managed warranty processing operations, with 99.7% accuracy rates, dedicated teams across four global offices, and fixed-price structures aligned to outcomes.
We take ownership of:
Process Design & Documentation
Dedicated, Trained Offshore Teams
Multi-layer Quality Assurance
Clear SLAs, Reporting, & Escalation
Strategic Human-in-the-Loop Governance
Automation scales the work. Humans own the result.
Three principles guide every engagement
Humans where OEM requirements, documentation judgment, and audit defense require expertise
Automation where claim tracking and status updates make sense
Clear ownership when something breaks
Quiet execution. Clear ownership. No surprises.
Why Assivo
Founded in 2017, Assivo applies the rigor of institutional finance and strategy consulting to outsourced operations, with a focus on clear accountability, fixed-price commercial structures, and outcome-oriented delivery. As an independent, privately held firm, Assivo structures partnerships around client priorities, emphasizing continuity, transparency, long-term relationships, and client integrity.
Accuracy-first Execution
Every deliverable passes through multi-layer quality review before it reaches you. We measure in defect rates, not just throughput.
Strategic Human-in-the-Loop Governance
Automation handles volume. Human judgment handles exceptions, edge cases, and the decisions that affect outcomes.
Managed Teams, Not Seat-based Staffing
You get a trained team that learns your processes, not a rotating pool of contractors. Our annual turnover is ~15%—a fraction of the 50% industry average. Continuity drives quality.
Offshore Efficiency, Onshore Standards
Our global teams operate under U.S.-caliber management, documentation, and accountability structures.
Clear Accountability from Intake to Output
One point of contact. Defined SLAs. Transparent reporting. When something goes wrong, you know who owns the fix.
Trusted by America’s Leading Operators
Before you outsource anything, we’ll walk through your current operations with you and assess:
Where automation genuinely helps
Where human judgment is required
Whether outsourcing makes sense & how to do it cleanly