Loan Servicing Support
Wherever loans require ongoing servicing, human judgment still wins.
We’ve serviced loans across portfolios. Consistent across servicers and borrower situations. Your borrower exceptions aren’t a burden to us.
Payment processing, escrow management, borrower inquiries, loss mitigation, payoffs—loan servicing is operationally complex and heavily regulated. Servicing platforms handle routine transactions, but they can’t manage the borrower relationships that determine portfolio performance.
Before you outsource anything, we’ll walk through your current operations with you and assess:
Where automation genuinely helps
Where human judgment is required
Whether outsourcing makes sense & how to do it cleanly
The Real Problem
Most teams don’t struggle to collect payments. They struggle to manage the exceptions and borrower situations that require attention.
Automation generates speed, but it also generates risk
Payment application errors create borrower disputes
Escrow analysis miscalculations trigger complaints
Borrower inquiries require timely and accurate responses
Default situations demand regulatory-compliant handling
When servicing quality affects both borrowers and regulators, “processed” isn’t the same as “serviced.”
Where Human-Led Operations Still Win
Payment Processing Support
Escrow Administration
Borrower Communication
Default Management Support
Payoff & Release Processing
Your Operations May Be Different—That’s Fine
Most of our client work is bespoke. The categories above reflect our core expertise, but we’re always open to custom requirements. If your operations share the same fundamentals—high volume, real stakes, and the need for human follow-through—we should talk.
What Assivo Actually Does
Assivo provides managed loan servicing support, with 99.7% accuracy rates, dedicated teams across four global offices, and fixed-price structures aligned to outcomes.
We take ownership of:
Process Design & Documentation
Dedicated, Trained Offshore Teams
Multi-layer Quality Assurance
Clear SLAs, Reporting, & Escalation
Strategic Human-in-the-Loop Governance
Automation scales the work. Humans own the result.
Three principles guide every engagement
Humans where borrower communication, exception resolution, and compliance judgment matter
Automation where payment processing and routine transactions make sense
Clear ownership when something breaks
Quiet execution. Clear ownership. No surprises.
Why Assivo
Founded in 2017, Assivo applies the rigor of institutional finance and strategy consulting to outsourced operations, with a focus on clear accountability, fixed-price commercial structures, and outcome-oriented delivery. As an independent, privately held firm, Assivo structures partnerships around client priorities, emphasizing continuity, transparency, long-term relationships, and client integrity.
Accuracy-first Execution
Every deliverable passes through multi-layer quality review before it reaches you. We measure in defect rates, not just throughput.
Strategic Human-in-the-Loop Governance
Automation handles volume. Human judgment handles exceptions, edge cases, and the decisions that affect outcomes.
Managed Teams, Not Seat-based Staffing
You get a trained team that learns your processes, not a rotating pool of contractors. Our annual turnover is ~15%—a fraction of the 50% industry average. Continuity drives quality.
Offshore Efficiency, Onshore Standards
Our global teams operate under U.S.-caliber management, documentation, and accountability structures.
Clear Accountability from Intake to Output
One point of contact. Defined SLAs. Transparent reporting. When something goes wrong, you know who owns the fix.
Trusted by America’s Leading Operators
Before you outsource anything, we’ll walk through your current operations with you and assess:
Where automation genuinely helps
Where human judgment is required
Whether outsourcing makes sense & how to do it cleanly