How We Work
Flexible engagement models, governed delivery, and a process built around your environment.
How We Work Together
Share Your Requirements
Fill out the form and schedule an introductory call. We’ll work through testing to fully understand your goals, systems, and workflows.
Receive a Custom Proposal
We assemble a fully underwritten proposal and custom solution — adapted to your environment, systems, culture, and workflows.
Go Live with a Dedicated Team
Sign the contract and launch with a dedicated team built around your operation and committed to your success.
Scale & Expand Over Time
Manage and scale your team as needed. We shape the partnership together and expand into other areas as you see value and fit.
Request A Proposal
Engagement Models
We adapt to your operating model and procurement requirements. Every engagement is scoped to your environment.
Results-Based Process Execution
Fixed-price, underwritten process delivery. We own the SOPs, the team, the governance, and the results. You define the outcomes — accuracy targets, turnaround times, throughput requirements, coverage windows. We build the procedures, assemble and train a dedicated team, govern quality through multi-layer QA, and deliver against defined SLAs with daily performance visibility. The price is underwritten to your specific operation after structured discovery and testing.
Organizations that want to hand off recurring operational workflows entirely and pay for outcomes delivered, with full governance and accountability sitting on our side.
Procurement teams that evaluate vendors on cost per result, accuracy rates, and SLA performance rather than headcount or hours.
Dedicated Team (Staff Augmentation)
Skilled, trained team members working within your environment on a best-efforts basis. You own process design, management, and quality. We provide the talent, the infrastructure, and the continuity.
Organizations that have strong internal management and established workflows but need additional capacity under their own direction and oversight.
Procurement structures that budget by headcount or FTE, or teams that need embedded resources reporting directly into their existing org chart.
Project-Based Delivery
Defined deliverables, fixed scope, and a clear timeline. We scope the project, staff it, execute it, and deliver the result. Structured for engagements with a beginning and an end.
Organizations facing one-time initiatives, transitions, or backlogs that need to be completed within a defined timeframe and budget.
Procurement teams that approve work on a project or PO basis with fixed deliverables and defined completion criteria.
Strategic Consulting & Process Re-Engineering
Advisory and transformation work for organizations that need to redesign workflows, build SOPs, or restructure operations before or alongside execution. We bring institutional finance and strategy consulting rigor to operational design.
Organizations preparing for scale, navigating system transitions, or restructuring operations after M&A, carve-outs, or leadership changes where the process itself needs to be built or rebuilt.
Leadership teams investing in operational transformation, or procurement teams engaging advisory and professional services firms.
Our Operating Model
Built around accountability, continuity, and long-term partnership.
What We Take Responsibility For
Process Design & Documentation
Dedicated, Trained Offshore Teams
Multi-layer Quality Assurance
Clear SLAs, Reporting, & Escalation
How We Work Together
Share Your Requirements
Fill out the form and schedule an introductory call. We’ll work through testing to fully understand your goals, systems, and workflows.
Receive a Custom Proposal
We assemble a fully underwritten proposal and custom solution — adapted to your environment, systems, culture, and workflows.
Go Live with a Dedicated Team
Sign the contract and launch with a dedicated team built around your operation and committed to your success.
Scale & Expand Over Time
Manage and scale your team as needed. We shape the partnership together and expand into other areas as you see value and fit.
What Every Engagement Includes
Every Assivo engagement is delivered as a governed operating system with built-in accountability, visibility, and continuity.
SOPs & Process Documentation
Documented, versioned, and governed operating procedures built from your workflows. Institutional knowledge is captured once, standardized, and enforced.
Performance SLAs
Clear commitments around turnaround times, throughput capacity, coverage windows, and accuracy targets.
Systematic Governance Framework
Documented processes, quality protocols, and continuous improvement methodology built into every engagement.
Enterprise Systems Integration
Native integration with your core systems—ERP, CRM, claims platforms, loan origination systems, data warehouses, and specialized industry software.
Dedicated Process Owner
Single point of accountability for each engagement. We manage the team, the process, and the outcomes.
Daily Performance Reporting
Real-time visibility into performance metrics, cycle time, and exception tracking.
Extended Coverage for High-Volume Operations
24/7 and 365-day coverage available for mission-critical operations based on transaction volumes and business requirements.
Where We Apply Systematic Execution
Recurring workflows where precision matters, consistency is essential, and accountability drives results.
Finance & Accounting Operations
Data & Document Processing
Claims & Policy Administration
Customer Operations & CRM
Lending & Mortgage Operations
Enterprise Data Management
Healthcare Administration
Real Estate Operations
E-commerce & Fulfillment
Supply Chain & Manufacturing
Human Resources Operations
Every engagement is customized.
Whether it’s one high-volume process or multiple workflows, if it has clear inputs, outputs, and outcome requirements, we can systematize it.
Frequently Asked Questions
You scope us; we execute. Defined outcomes, daily performance reporting, and a single point of accountability. Most clients tell us we're the only vendor they stopped checking on.
Most BPOs optimize for seat utilization and billable hours; their incentives conflict with your efficiency. We're bootstrapped and profitable. No PE sponsors chasing exit multiples. No VCs demanding growth metrics. When we improve efficiency, you benefit—not our cap table.
Companies that believe current operations are optimized often discover significant cost and quality gaps once they see governed delivery with daily performance visibility and audit-ready reporting.
Complexity is not the barrier; ambiguity is. Processes with clear inputs and outputs—loan underwriting workflows, multi-entity reconciliations, claims adjudication, healthcare revenue cycle—are exactly what we systematize. That is where governance creates the most value.
So do many of our clients. HIPAA-governed patient data; SOC 2-aligned financial operations; compliance-tracked lending workflows. Regulatory complexity requires documentation discipline and audit-ready reporting—that is our standard operating model, not an upgrade.
That is why we start with a 90-day pilot at full execution. Systematic delivery, daily reporting, SLA performance—all before any annual commitment. Renewals are earned, not assumed.
SLAs have teeth. Credits, penalty offsets, remediation at our expense. You are buying outcomes with contractual consequences—not effort.
Most offshore failures are governance failures—not location failures. We select delivery locations based on the process, the data sensitivity, and the operating requirements—not on labor arbitrage alone. Some workflows demand proximity, jurisdictional alignment, or time-zone overlap; others benefit from specialized offshore teams with deep process experience. In all cases, execution is governed through documented SOPs, named ownership, daily performance visibility, and audit-ready reporting. Location is a design variable; discipline is the constant.
Yes. Every engagement includes volume parameters sized for reliable governance. Operations exceeding standard parameters are scoped and priced accordingly.
The work has to matter. We do not systematize busywork. If a process is immaterial or cosmetic, we will say so. We work with partners where execution compounds over time—and we protect our reputation accordingly.
We’re bootstrapped, profitable, and debt-free. No exit timelines. When efficiency improves, you benefit—not a cap table.
Our core model is fixed-price, underwritten process execution—we own the process, the governance, and the results, and the price is underwritten to your specific operation. We also offer dedicated team staffing, project-based delivery, and strategic consulting to accommodate different operating structures and procurement requirements. Every engagement begins with a discovery conversation and structured testing so we can build an accurate, fully underwritten proposal.