How We Work
Flexible engagement models, governed delivery, and a process built around your environment.
How We Work Together
Share Your Requirements
Fill out the form and schedule an introductory call. We’ll work through testing to fully understand your goals, systems, and workflows.
Receive a Custom Proposal
We assemble a fully underwritten proposal and custom solution, adapted to your environment, systems, culture, and workflows.
Go Live with a Dedicated Team
Sign the contract and launch with a dedicated team built around your operation and committed to your success.
Scale & Expand Over Time
Manage and scale your team as needed. We shape the partnership together and expand into other areas as you see value and fit.
Request Information
Engagement Models
We adapt to your operating model and procurement requirements. Every engagement is scoped to your environment.
Results-Based Process Execution
Fixed-price, underwritten process delivery. We own the SOPs, the team, the governance, and the results. You define the outcomes: accuracy targets, turnaround times, throughput requirements, coverage windows. We build the procedures, assemble and train a dedicated team, govern quality through multi-layer QA, and deliver against defined SLAs with daily performance visibility. The price is underwritten to your specific operation after structured discovery and testing.
Organizations that want to hand off recurring operational workflows entirely and pay for outcomes delivered, with full governance and accountability sitting on our side.
Procurement teams that evaluate vendors on cost per result, accuracy rates, and SLA performance.
Dedicated Team (Staff Augmentation)
Skilled, trained team members working within your environment on a best-efforts basis. You own process design, management, and quality. We provide the talent, the infrastructure, and the continuity.
Organizations that have strong internal management and established workflows but need additional capacity under their own direction and oversight.
Procurement structures that budget by headcount or FTE, or teams that need embedded resources reporting directly into their existing org chart.
Project-Based Delivery
Defined deliverables, fixed scope, and a clear timeline. We scope the project, staff it, execute it, and deliver the result. Structured for engagements with a beginning and an end.
Organizations facing one-time initiatives, transitions, or backlogs that need to be completed within a defined timeframe and budget.
Procurement teams that approve work on a project or PO basis with fixed deliverables and defined completion criteria.
Strategic Consulting & Process Re-Engineering
Advisory and transformation work for organizations that need to redesign workflows, build SOPs, or restructure operations before or alongside execution. We bring institutional finance and strategy consulting rigor to operational design.
Organizations preparing for scale, navigating system transitions, or restructuring operations after M&A, carve-outs, or leadership changes where the process itself needs to be built or rebuilt.
Leadership teams investing in operational transformation, or procurement teams engaging advisory and professional services firms.
Our Operating Model
Built around accountability, continuity, and long-term partnership.
What We Take Responsibility For
Process Design & Documentation
Dedicated, Trained Offshore Teams
Multi-layer Quality Assurance
Clear SLAs, Reporting, & Escalation
How We Work Together
Share Your Requirements
Fill out the form and schedule an introductory call. We’ll work through testing to fully understand your goals, systems, and workflows.
Receive a Custom Proposal
We assemble a fully underwritten proposal and custom solution, adapted to your environment, systems, culture, and workflows.
Go Live with a Dedicated Team
Sign the contract and launch with a dedicated team built around your operation and committed to your success.
Scale & Expand Over Time
Manage and scale your team as needed. We shape the partnership together and expand into other areas as you see value and fit.
What Every Engagement Includes
Every Assivo engagement is delivered as a governed operating system with built-in accountability, visibility, and continuity.
SOPs & Process Documentation
Documented, versioned, and governed operating procedures built from your workflows. Institutional knowledge is captured once, standardized, and enforced.
Performance SLAs
Clear commitments around turnaround times, throughput capacity, coverage windows, and accuracy targets.
Systematic Governance Framework
Documented processes, quality protocols, and continuous improvement methodology built into every engagement.
Enterprise Systems Integration
Native integration with your core systems: ERP, CRM, claims platforms, loan origination systems, data warehouses, and specialized industry software.
Dedicated Process Owner
Single point of accountability for each engagement. We manage the team, the process, and the outcomes.
Daily Performance Reporting
Real-time visibility into performance metrics, cycle time, and exception tracking.
Extended Coverage for High-Volume Operations
24/7 and 365-day coverage available for mission-critical operations based on transaction volumes and business requirements.
Where We Apply Systematic Execution
Recurring workflows where precision matters, consistency is essential, and accountability drives results.
Finance & Accounting Operations
Data & Document Processing
Claims & Policy Administration
Customer Operations & CRM
Lending & Mortgage Operations
Enterprise Data Management
Healthcare Administration
Real Estate Operations
E-commerce & Fulfillment
Supply Chain & Manufacturing
Human Resources Operations
Every engagement is customized.
Whether it’s one high-volume process or multiple workflows, if it has clear inputs, outputs, and outcome requirements, we can systematize it.
Frequently Asked Questions
You set the scope and we run it. You get defined outcomes, daily performance reporting, and a single point of accountability. Clients tell us Assivo is the vendor they trust to run on its own.
Our incentives match yours. Assivo is bootstrapped, profitable, and independent, and we price on fixed outcomes, so every efficiency we find flows straight to you. We answer to our clients, and that shapes every decision we make.
Well-run teams often find meaningful cost and quality gains once they see governed delivery with daily performance visibility and audit-ready reporting.
Yes. Complex work is where we do our best. Processes with clear inputs and outputs are exactly what we systematize: loan underwriting workflows, multi-entity reconciliations, claims adjudication, healthcare revenue cycle. That is where governance creates the most value.
Yes, and so do many of our clients. We run HIPAA-governed patient data, SOC 2-aligned financial operations, and compliance-tracked lending workflows. Regulated work calls for documentation discipline and audit-ready reporting, and both come standard in every engagement.
Yes. We start with a 90-day pilot at full execution. You see systematic delivery, daily reporting, and SLA performance first, and the annual commitment follows. We earn every renewal through performance.
In writing. Our SLAs carry service credits, penalty offsets, and remediation at our expense. You are buying outcomes, and the contract backs every one of them.
Through governance. We select delivery locations based on the process, the data sensitivity, and the operating requirements. Some workflows call for proximity, jurisdictional alignment, or time-zone overlap, and others benefit from specialized offshore teams with deep process experience. In every case, execution is governed through documented SOPs, named ownership, daily performance visibility, and audit-ready reporting. We treat location as a design choice and hold discipline constant everywhere.
Yes. Every engagement includes volume parameters sized for reliable governance. Operations exceeding standard parameters are scoped and priced accordingly.
Work that matters to your business. We focus on processes that are material to your results, and we will tell you candidly where we see the most value. Our best partnerships are the ones where execution compounds over time, and we choose them with care.
We’re bootstrapped, profitable, and debt-free, and we build for the long term. When efficiency improves, the gain is yours.
Our core model is fixed-price, underwritten process execution: we own the process, the governance, and the results, and the price is underwritten to your specific operation. We also offer dedicated team staffing, project-based delivery, and strategic consulting to accommodate different operating structures and procurement requirements. Every engagement begins with a discovery conversation and structured testing so we can build an accurate, fully underwritten proposal.