Operating Your Business in the Pandemic with Flexible and Responsive Outsourcing

No one could have foreseen the pandemic that we are experiencing today or the effects that it has had on daily life. Because of COVID-19, the world as we know it has changed drastically, especially for business owners and executives and the way they operate and maintain business processes.

Local governments have enforced lockdowns on cities worldwide, which forced many businesses from different industries to cease physical operations. This has disrupted many supply chains and affected businesses that rely highly on talented staff for their daily operations.

The good thing is that a solution is available: flexible and responsive outsourcing. Many companies have been using this for years, but not everyone is familiar with it. Because of how the pandemic affected various business processes, more and more companies are now finding that a flexible workforce is their best bet when it comes to keeping their business healthy and afloat.

What is a Flexible Workforce?

A flexible workforce is a team of people that a company can tap into as needed. The flexibility can pertain to time and availability as well as the nature of work or cross-trained teams. Many outsourcing companies are now offering flexible workforce solutions that can help businesses from various industries meet the demands of their customers during challenging times.

Why is a Flexible Workforce Important?

The world of business is ever changing, and so are the needs and demands of customers. According to a report by Forrester, the main factor that will drive the future of work is the adaptive workforce. The VP and Principal Analyst at Forrester, J.P. Gownder, adds that the adaptive workforce will use technological innovations to become productive, responsive, and flexible. In particular, AI and automation will take center stage to back the strategy of using an adaptive enterprise.

In particular, a flexible workforce should be able to do the following:

  • Respond to the changing market conditions by taking advantage of the labor pool and the automation economies
  • Be more cooperative, focused on working together in equal footing instead of being hierarchical
  • Form teams that are able to respond to the current conditions with cross-functionality to move wherever they are needed

Benefits of Having a Flexible Workforce

Flexibility is one of the most vital aspects of continuing business operations with the challenges brought about by a pandemic. As a business, you have to be responsive to the changing market conditions and global realities to be able to meet your customers’ needs. A flexible outsourcing solution can allow you to be more agile and scale as demand and issues change. Here are some of the benefits that you can expect from partnering with an outsourcing company for a flexible workforce:

1. Lower overhead costs

The biggest expense in most organizations is labor. By working with a flexible team, you get to reduce a number of expenses necessary for employing full-time workers. Most companies that work with flexible teams don’t have to worry about providing healthcare and other employment benefits that are usually given to in-house employees. Another cost benefit of working with an outsourced flexible workforce is that you can reduce your utility expenses as you will only need to pay your outsourcing company, and they will handle the operations for you based on what you have agreed upon.

2. Better access to talent

Another great perk of working with a flexible workforce is that you can tap a wider selection of skilled workers. This way, no matter what part of the world you may be in, you can work with a diverse talent pool based on what you actually need for your business.

3. Enhanced productivity

With a flexible workforce, you can expect a higher rate of productivity since your workers will only need to work as needed. And during their limited work hours, you can rest assured that they will focus only on what you need to get done.

4. Better quality and scalability

With better productivity, your company’s ability to scale up your business will also improve. And considering that you can now have access to talent that can focus on specific tasks, the quality of the output will also be enhanced.

5. Improve focus on core functions

One of the challenges of scaling your business is that you, or your in-house team, might need to focus on non-essential functions just to keep your usual operations going. The downside to this is that you will be taking away precious time, manpower and resources that would have been better spent on core activities. With help from a flexible workforce provided by an outsourcing partner, you can concentrate on more important matters while your flexible team takes charge of the peripheral tasks.

6. Less need for extensive hiring and training

Another factor that takes up a lot of resources in a company are training and hiring processes. But through flexible outsourcing, you can leave both of these tasks to the hands of your outsourcing partner. They will take care of all the recruitment, hiring, and training procedures to make sure that you get the right flexible workforce for your company.

What Assivo Can Offer

Assivo has been in the business process outsourcing industry for years. With our business model, we are able to assist our clients even in the middle of a pandemic. We can help you with:

  • Cost efficient workforce solutions. We understand the importance of cost savings. That’s why we always provide expert outsourcing solutions at reasonable rates and help convert fixed costs into variable costs.
  • Quality services delivered anytime you need them. We have workers available from different time zones so that we can respond to requests regardless of the time. We monitor our teams’ productivity levels to make sure that we deliver quality output at all times.
  • Flexible and responsive services. Whether you need to scale up or down, we are ready to provide you with the right solutions to help you keep up with the ever-changing demands in your business.

Assivo can help you work more efficiently with our business process outsourcing and flexible outsourcing business model. Contact us today to learn more about the advantages you can expect by having us as your partner.

About Assivo

Assivo is an innovative and agile outsourcing partner to our clients. We assemble fully managed offshore teams tailored to fit individual client requirements.

Over the years, we have developed deep business process and technology expertise from serving 200+ clients. We are focused and dedicated to our clients’ success, and our long-term partnerships have enabled our clients to compete more effectively and win.

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Share your unique challenges and work requirements, and we’ll create a custom proposal just for you.



Start with a pilot program to see your workflow in action, and we’ll discuss your feedback along the way.



Go live with a fully trained team of outstanding Assivo staff. Your dedicated team will be overseen by a capable project manager to ensure your needs are met.


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Provide feedback and growth metrics, and we’ll manage your team’s productivity, work output quality, and size.