Cost-Effective
We offer the best value for money on the market. Our cost per outcome is generally the most competitive.
Agile
We move fast and have the ability to ramp up complex engagements with urgency and speed.
Quality & Accuracy
We pride ourselves on maintaining 99.95% accuracy levels as well as 100% uptime for our clients’ most mission critical processes.
Secure
We value and respect our clients’ data and intellectual property, and our operations are secure and monitored.
Moderate User Comments on News Websites & Online Forums
News websites and online forums have become some of the most sought-after information resources across various industries. These online platforms serve a large variety of audiences, from insiders and industry experts, to newbies and curious readers. While these sites serve content to their readership, even more content ends up generated by end users who interact with the media sources and with one another.
With have hundreds or thousands of daily visitors to online forums, the need for comment moderation is inevitable. End-user engagement and encouraging conversation are important to cultivating community, return visitors, and even positive impacts on advertising performance. But depending on the topics or the individuals, conversations can take a negative turn that impacts overall visitor experience and company branding.
Communication platforms benefit from moderating user comments on news websites and online forums, but finding the resources to manage this content in real time can be a strain. Objectionable or offensive material requires moderation with significant attention to detail.
Assivo moderates user comments and website posts or forums with professionalism to ensure that conversations remain productive and inoffensive based on client guidelines.
Our expert content moderators are protect client brands by maintaining a safe environment for website readers and followers. Inappropriate content is flagged based on the standards set by the client and then redacted or modified as needed. Users are encouraged to foster conversations while we monitor engagements in real time to make everyone feel welcome.
The result?
Clients increase community engagement without the looming concern that unwarranted or inappropriate content will detract from brand and content goals.
90%+ Client Retention Rate
We have a 3-year client retention rate of over 90%. Additionally, over 87% of our clients expand their relationship with Assivo into multiple functional areas after successfully outsourcing their first process to us.
40–60% Average Operating Cost Savings
Our client companies achieve an average cost savings of 40–60% as compared to their in-house operating costs. We convert our clients’ fixed costs into variable costs. We also reduce their recruiting, training, and retention issues.
99.95% Accuracy & High Reliability
Our team has delivered 99.95% accuracy to our clients and continues to do so on an ongoing basis. Our operations are built to maximize accuracy, while maintaining industry-leading uptime. Our clients rely on Assivo to work on their most mission-critical processes.
Trusted by Leading Organizations for Our Reliability, Experience & Expertise
Define
Share your unique challenges and work requirements, and we’ll create a custom proposal just for you.
Test
Start with a pilot program to see your workflow in action, and we’ll discuss your feedback along the way.
Launch
Go live with a fully trained team of outstanding Assivo staff. Your dedicated team will be overseen by a capable project manager to ensure your needs are met.
Manage & Scale
Provide feedback and growth metrics, and we’ll manage your team’s productivity, work output quality, and size.