Monitoring & Moderating Reviews
Assivo monitors and moderates online reviews and posts to ensure accurate brand representation and filter out inappropriate content.
Cost-Effective
We offer the best value for money on the market. Our cost per outcome is generally the most competitive.
Agile
We move fast and have the ability to ramp up complex engagements with urgency and speed.
Quality & Accuracy
We pride ourselves on maintaining 99.95% accuracy levels as well as 100% uptime for our clients’ most mission critical processes.
Secure
We value and respect our clients’ data and intellectual property, and our operations are secure and monitored.
Assivo monitors and moderates online reviews and posts to ensure accurate brand representation and filter out inappropriate content. With consumers increasingly relying on product reviews and customer feedback to guide their purchasing decisions, businesses must be proactive in managing their online reputation.
Positive reviews can highlight successful products, while negative feedback can reveal areas needing improvement. However, negative comments can also deter potential buyers, making it essential for companies to address them quickly. This task can be time-consuming, given the vast array of platforms where reviews appear.
Assivo helps clients maintain a positive online presence by leveraging advanced monitoring technology and tailored search techniques. Our skilled moderators adhere to client guidelines to effectively manage feedback, engage with customers, and clarify misunderstandings. Whether addressing disgruntled customers or evaluating the appropriateness of reviews, we ensure that our clients’ brands are represented accurately and positively across all platforms.
90%+ Client Retention Rate
We have a 3-year client retention rate of over 90%. Additionally, over 87% of our clients expand their relationship with Assivo into multiple functional areas after successfully outsourcing their first process to us.
40–60% Average Operating Cost Savings
Our client companies achieve an average cost savings of 40–60% as compared to their in-house operating costs. We convert our clients’ fixed costs into variable costs. We also reduce their recruiting, training, and retention issues.
99.95% Accuracy & High Reliability
Our team has delivered 99.95% accuracy to our clients and continues to do so on an ongoing basis. Our operations are built to maximize accuracy, while maintaining industry-leading uptime. Our clients rely on Assivo to work on their most mission-critical processes.
Trusted by 200+ Leading Organizations for Our Reliability, Experience & Expertise
How to work with
Define
Share your unique challenges and work requirements, and we’ll create a custom proposal just for you.
Test
Start with a pilot program to see your workflow in action, and we’ll discuss your feedback along the way.
Launch
Go live with a fully trained team of outstanding Assivo staff. Your dedicated team will be overseen by a capable project manager to ensure your needs are met.
Manage & Scale
Provide feedback & growth metrics, and we’ll manage your team’s productivity, work output quality, and size.