Order Management

For a customer, placing an online order for a product is typically a simple, straightforward process. Choose an item from a listing of offerings, add to the cart, provide payment information, and then go about the rest of the day. However, for an online seller, successful and efficient order management is much more complex.

A new purchase request is just the start of the order management process. Every vendor knows that proper inventory, fulfillment, and tracking need to be in place for things to run smoothly. Only when the customer actually receives the order in good condition is the process considered complete.

Unfortunately, companies need to be ready for problems that can arise throughout the order fulfillment process. Every stage of the order process must be tracked in order to identify when there is a breakdown in the chain. Clear, consistent communication with wholesalers and manufacturers regarding stock can help ensure that inventory is accurate and quick to locate. Proper packaging and shipping standards should be adhered to so that purchases safely and intact. And in the event that customers have questions or issues, companies need to staff customer support teams.

Assivo supplements order management processes for clients with seamless teams that have years of experience moving purchases and support through the right channels.

Our teams can be scaled to help you meet demand regardless of your daily sales volume. Our outsourced professionals specialize in order management processes that leverage full-scale order tracking software and include 24/7 live chat support.

The result?

Clients can focus on innovating products, evaluating supply chains, and growing their business with confidence that their order management processes are optimized and efficient.