Cost-Effective
We offer the best value for money on the market. Our cost per outcome is generally the most competitive.
Agile
We move fast and have the ability to ramp up complex engagements with urgency and speed.
Quality & Accuracy
We pride ourselves on maintaining 99.95% accuracy levels as well as 100% uptime for our clients’ most mission critical processes.
Secure
We value and respect our clients’ data and intellectual property, and our operations are secure and monitored.
Order Management
For a customer, placing an online order for a product is typically a simple, straightforward process. Choose an item from a listing of offerings, add to the cart, provide payment information, and then go about the rest of the day. However, for an online seller, successful and efficient order management is much more complex.
A new purchase request is just the start of the order management process. Every vendor knows that proper inventory, fulfillment, and tracking need to be in place for things to run smoothly. Only when the customer actually receives the order in good condition is the process considered complete.
Unfortunately, companies need to be ready for problems that can arise throughout the order fulfillment process. Every stage of the order process must be tracked in order to identify when there is a breakdown in the chain. Clear, consistent communication with wholesalers and manufacturers regarding stock can help ensure that inventory is accurate and quick to locate. Proper packaging and shipping standards should be adhered to so that purchases safely and intact. And in the event that customers have questions or issues, companies need to staff customer support teams.
Assivo supplements order management processes for clients with seamless teams that have years of experience moving purchases and support through the right channels.
Our teams can be scaled to help you meet demand regardless of your daily sales volume. Our outsourced professionals specialize in order management processes that leverage full-scale order tracking software and include 24/7 live chat support.
The result?
Clients can focus on innovating products, evaluating supply chains, and growing their business with confidence that their order management processes are optimized and efficient.
90%+ Client Retention Rate
We have a 3-year client retention rate of over 90%. Additionally, over 87% of our clients expand their relationship with Assivo into multiple functional areas after successfully outsourcing their first process to us.
40–60% Average Operating Cost Savings
Our client companies achieve an average cost savings of 40–60% as compared to their in-house operating costs. We convert our clients’ fixed costs into variable costs. We also reduce their recruiting, training, and retention issues.
99.95% Accuracy & High Reliability
Our team has delivered 99.95% accuracy to our clients and continues to do so on an ongoing basis. Our operations are built to maximize accuracy, while maintaining industry-leading uptime. Our clients rely on Assivo to work on their most mission-critical processes.
Trusted by Leading Organizations for Our Reliability, Experience & Expertise
Define
Share your unique challenges and work requirements, and we’ll create a custom proposal just for you.
Test
Start with a pilot program to see your workflow in action, and we’ll discuss your feedback along the way.
Launch
Go live with a fully trained team of outstanding Assivo staff. Your dedicated team will be overseen by a capable project manager to ensure your needs are met.
Manage & Scale
Provide feedback and growth metrics, and we’ll manage your team’s productivity, work output quality, and size.